Frequently Asked Questions
Why should I choose this flashlight?
We offer over 18 years of specialized experience in the LED lighting industry. All products are developed and sourced by professionals to ensure high efficiency, quality control, and reliable performance.
Can I obtain a sample before placing a full order?
Yes, samples are available. Stock samples can often be provided free of charge, while customized designs with specific logos may incur a cost. Note that courier fees for sample delivery are typically covered by the requester.
What is the expected lead time for production?
Stock samples are ready within 2 days. Customized samples take approximately 7 days. For bulk production, the general lead time is 30 days, depending on the specific order quantity and requirements.
How is product quality controlled?
Our Quality Control team performs in-line and final inspections according to AQL standards. A detailed inspection report is provided for approval before any shipment leaves the facility.
What are the available shipping methods?
For large orders, sea freight (approx. 30 days) or air freight (approx. 7 days) is recommended. Small orders and samples are typically shipped via express couriers like DHL, TNT, UPS, or FedEx, arriving in 3-5 days.
What is the policy for defective products?
Due to strict production controls, our defect rate is less than 3‰. For any verified faulty items, we provide replacements or discuss mutually agreeable solutions to ensure customer satisfaction.
Geek Flashlight
